Effective date:
December 16, 2025
For the purposes of this document, “we”, “our”, “us”, and “Launch Phase” refer to Launch Phase and its affiliated entities responsible for delivering services to you. By accessing our website or purchasing any product or service from Launch Phase, you agree to abide by the terms and conditions outlined herein. Please read this document carefully as it governs your use of our services.
The number of revisions available is determined by the package you select. Launch Phase is committed to delivering services that meet your expectations. You may request revisions as outlined in your package, and our team will continue refining the design until your requirements are fully satisfied. Revised deliverables will typically be provided within 48 hours of a formal revision request. No additional fees will be charged if design concepts are not altered.
Our standard turnaround time for individual design iterations ranges between 48 to 72 hours. This timeline refers to the completion of a single stage within a project and does not reflect the total project duration.
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Launch Phase is dedicated to client satisfaction. We offer a 100% Money-Back Guarantee on design services under specific conditions:
Refund eligibility may be void under certain circumstances, including:
Refunds for service bundles are only applicable to the specific service in question. Partial refunds may be granted at the discretion of Launch Phase management after review and consultation. Project cancellations prior to initiation for reasons unrelated to the service are subject to a 33% administrative fee.
To request a refund, please contact your assigned Project Manager via our official channels:
Refund requests must be made promptly. Once approved, all rights to the relevant design revert to Launch Phase unless explicitly agreed otherwise in writing.
Launch Phase is committed to delivering designs that reflect the highest standards of creativity, precision, and professionalism. Each project undergoes meticulous research and craftsmanship to ensure alignment with your brand vision.
Our goal is to ensure your complete satisfaction. Revision cycles will continue until you are fully satisfied, in accordance with the limits specified in your chosen package. We aim to exceed expectations and provide deliverables that are fully aligned with your strategic objectives.
All design deliverables are delivered to your Launch Phase account on the dates specified in the order confirmation. Notification emails will confirm delivery.
Upon finalization of your design:
Content services are only provided if explicitly included in your package. These may include:
Launch Phase is not responsible for any unintentional similarities between stock imagery used and content on other websites.
Launch Phase maintains strict confidentiality regarding client information and project details. Both parties agree to refrain from making defamatory statements or sharing confidential information post-project.
Launch Phase provides guidance for:
Note: Training or installation of technical systems is the client’s responsibility unless explicitly purchased as part of a service package. No Service Level Agreement (SLA) applies to third-party hosting or technical issues unless maintenance services are purchased.
All official communication, including feedback, revisions, and refund requests, must be submitted through your Launch Phase account or official email. Communications through other platforms are not considered valid.
All Launch Phase designs are created from scratch, ensuring originality and alignment with your brand requirements. Each design is tailored to your specific business objectives, ensuring a unique and professional identity.
Customer support is available 24/7 via official email and support channels
Response times are immediate for all inquiries submitted through official channels
